Edge vs. Medallia Agent Connect
A side-by-side comparison based on G2 review data.
| Metric | Edge | Medallia Agent Connect |
|---|---|---|
| Overall rating | 4.8 | 4.6 |
| Review count | 209 | 276 |
| Ease of use | 9.5 | 9.3 |
| Ease of setup | 9.6 | 9.2 |
| Quality of support | 9.8 | 9.4 |
| Meets requirements | 9.6 | 9.2 |
| NPS | 87.864078 | 75.471698 |
| Small Business | 64.4% | 38.4% |
| Mid-Market | 29.3% | 54.3% |
| Enterprise | 6.3% | 7.2% |
| Total page views | 2,106 | 239 |
| Total LLM citations | 1,274 | 375 |
Edge
Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage Envy, Gold’s Gym, Driven Brands, and Xponential Fitness. The Edge (Employee-Driven Growth Engine) platform transforms frontline teams into a trusted network of brand promoters with employee rewards that are aligned to sales growth.
- Helpful
- Customer Support
- Ease of Use
- Reviews
- Navigation Ease
- Review Increase
Medallia Agent Connect
Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction. Gain Visibility into Performance: Whether your service center is remote, co-located, operated internally, or you work with BPOs, easily access insights to understand how your entire service organization is performing.