Edge vs. Calabrio ONE
A side-by-side comparison based on G2 review data.
| Metric | Edge | Calabrio ONE |
|---|---|---|
| Overall rating | 4.8 | 4.4 |
| Review count | 209 | 447 |
| Ease of use | 9.5 | 9.1 |
| Ease of setup | 9.6 | 8.8 |
| Quality of support | 9.8 | 9.1 |
| Meets requirements | 9.6 | 9.0 |
| NPS | 87.864078 | 60.91954 |
| Small Business | 64.4% | 8.2% |
| Mid-Market | 29.3% | 55.2% |
| Enterprise | 6.3% | 36.6% |
| Total page views | 2,106 | 1,030 |
| Total LLM citations | 1,274 | 3,813 |
Edge
Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage Envy, Gold’s Gym, Driven Brands, and Xponential Fitness. The Edge (Employee-Driven Growth Engine) platform transforms frontline teams into a trusted network of brand promoters with employee rewards that are aligned to sales growth.
- Helpful
- Customer Support
- Ease of Use
- Reviews
- Navigation Ease
- Review Increase
Calabrio ONE
Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model.
- Ease of Use
- Features
- Efficiency
- Scheduling
- Customer Support
- User Interface