Evly vs. Yuma AI
A side-by-side comparison based on G2 review data.
| Metric | Evly | Yuma AI |
|---|---|---|
| Overall rating | 4.9 | 4.8 |
| Review count | 22 | 19 |
| Ease of use | 9.7 | 9.2 |
| Ease of setup | 9.5 | 9.2 |
| Quality of support | 9.6 | 9.8 |
| Meets requirements | 9.4 | 9.4 |
| NPS | 90.909091 | 89.473684 |
| Small Business | 81.8% | 55.6% |
| Mid-Market | 18.2% | 44.4% |
| Enterprise | 0.0% | 0.0% |
| Total page views | 368 | 311 |
| Total LLM citations | 153 | 1,739 |
Evly
Evly is an AI customer support platform from Everhelp for mid-size digital businesses in SaaS, eCommerce, hospitality, fintech, gaming and logistics. Evly is the AI layer of Everhelp’s Result-as-a-Service ecosystem, which combines human talent, AI and process optimization to deliver measurable support outcomes. Unlike generic chatbots, Evly works inside your helpdesk, CRM and billing systems, so it resolves tickets instead of just replying to them.
- Ease of Use
- Automation
- Customer Satisfaction
- Tracking
- Connectivity
- Easy Integrations
Yuma AI
Yuma AI automates e-commerce customer support end to end. The platform resolves tickets autonomously across chat, email, and social, handling 100+ CX use cases from order tracking to returns to complex pre-sale inquiries. It plugs directly into the helpdesks e-commerce teams already use: Zendesk, Gorgias, Kustomer, Front, Gladly, and Re:amaze. Every plan includes unlimited AI Agents and SOPs, omnichannel and multilingual support, and 24/7 premium support via Slack. Pricing is based on fully automated resolutions only. Results come fast.
- Automation
- Customer Satisfaction
- Customer Support
- Artificial Intelligence
- Customer Engagement
- Response Time