Enghouse Insights vs. Delighted
A side-by-side comparison based on G2 review data.
| Metric | Enghouse Insights | Delighted |
|---|---|---|
| Overall rating | 3.8 | 4.7 |
| Review count | 31 | 60 |
| Ease of use | 8.6 | 9.6 |
| Ease of setup | 8.9 | 9.5 |
| Quality of support | 8.1 | 9.4 |
| Meets requirements | 8.3 | 9.1 |
| NPS | 21.428571 | 83.050847 |
| Small Business | 46.7% | 40.0% |
| Mid-Market | 43.3% | 58.3% |
| Enterprise | 10.0% | 1.7% |
| Total page views | 65 | 413 |
| Total LLM citations | 11 | 2,131 |
Enghouse Insights
Enghouse Insights' Multi-Mode Data Collection platform is a comprehensive solution designed for market researchers and political polling specialists seeking to gather accurate and diverse data. By integrating multiple data collection methods—including online surveys (WAPI), phone interviews (CATI), non-agent phone interviews (IVR), and face-to-face interactions—the platform ensures a holistic representation of target audiences. This approach minimizes selection bias and accommodates varying respondent preferences, leading to more reliable and nuanced insights.
- Efficiency
- Helpful
- Simple
- AI Integration
- Omni Channel
- Intuitive
Delighted
Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn.