Enghouse Contact Center vs. Vonage Contact Center (formerly NewVoiceMedia)
A side-by-side comparison based on G2 review data.
| Metric | Enghouse Contact Center | Vonage Contact Center (formerly NewVoiceMedia) |
|---|---|---|
| Overall rating | 4.3 | 4.2 |
| Review count | 95 | 104 |
| Ease of use | 8.8 | 8.7 |
| Ease of setup | 8.2 | 8.7 |
| Quality of support | 8.8 | 8.8 |
| Meets requirements | 9.0 | 8.8 |
| NPS | 58.510638 | 47 |
| Small Business | 16.8% | 27.9% |
| Mid-Market | 60.0% | 51.9% |
| Enterprise | 23.2% | 20.2% |
| Total page views | 273 | 295 |
| Total LLM citations | 603 | 1,205 |
Enghouse Contact Center
Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of experience and a broad customer experience (CX) portfolio, Enghouse supports businesses of all sizes as their engagement needs evolve. The Enghouse Contact Center solution—available in the cloud or on-premises—offers comprehensive omnichannel capabilities, including voice, video, digital channels, and outbound communications.
- Hubspot Integration
- Artificial Intelligence
- Accuracy
- CRM Integration
- Easy Integrations
- Features
Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
- Ease of Use
- Customer Support
- Easy Setup
- Features
- Easy Integrations
- Integrations