G2 Vendor Directory

EngageBay vs. Capsule CRM

A side-by-side comparison based on G2 review data.

MetricEngageBay

by EngageBay Inc

Capsule CRM

by Capsule

Overall rating4.64.7
Review count792528
Ease of use9.29.5
Ease of setup9.29.4
Quality of support9.59.5
Meets requirements9.49.1
NPS88.43187784.512428
Small Business69.4%93.1%
Mid-Market29.0%6.6%
Enterprise1.7%0.4%
Total page views4,6821,773
Total LLM citations2,34818,728

EngageBay

EngageBay is an all-in-one customer engagement platform designed for small and mid-sized businesses that want to manage marketing, sales, and support from a unified system. Positioned as a cost-conscious alternative to platforms like HubSpot and ActiveCampaign, it focuses on delivering essential CRM and automation capabilities without the overhead typically associated with enterprise software. The platform combines contact and deal management, marketing automation, email marketing, landing pages, forms, live chat, and help desk functionality within a single interface.

Pros

  • Ease of Use
  • Automation
  • Customer Support
  • Features
  • Automations
  • Automation Features

Capsule CRM

Capsule CRM is a customer relationship management (CRM) software solution that helps small and medium-sized businesses win more business, keep more clients, and deliver consistently great work. It gives sales, marketing, and service teams one organized place to see every contact, conversation, and deal - so nothing falls through the cracks, and no one's digging through scattered spreadsheets or half-updated tools just to find out where things stand.

Pros

  • Ease of Use
  • Customer Support
  • User-Friendly
  • Simplicity
  • Task Management
  • Easy Setup