G2 Vendor Directory

eGain Mail vs. Shortwave

A side-by-side comparison based on G2 review data.

MetriceGain Mail

by eGain

Shortwave

by Shortwave Communications

Overall rating4.04.4
Review count1368
Ease of use7.99.5
Ease of setup8.69.5
Quality of support8.29.2
Meets requirements8.49.1
NPS3063.235294
Small Business30.8%60.3%
Mid-Market15.4%33.8%
Enterprise53.8%5.9%
Total page views25223
Total LLM citations65,694

eGain Mail

eGain Mail, the leading email management solution, helps companies manage large volumes of customer emails and webforms responsively and effectively. With eGain Mail, you differentiate your company from competitors by responding to inbound inquiries promptly and professionally every time.

Pros

    Shortwave

    Shortwave is the smartest email app on planet Earth. Email is the backbone of modern business communications. Every day, billions of emails are exchanged inside and between businesses discussing everything from investment decisions, to high-stakes negotiations, to product designs, to major purchases. Email is the one tool that connects everyone — employees, customers, vendors, even the CEO. The biggest decisions are made in the email inboxes of business leaders. And yet, the inbox you rely on every day has not fundamentally improved in over a decade.

    Pros

    • Ease of Use
    • Automation
    • AI Integration
    • Email Tracking
    • Customer Support
    • Easy Integrations