EasyVista Service Manager vs. Zendesk for Employee Service
A side-by-side comparison based on G2 review data.
| Metric | EasyVista Service Manager | Zendesk for Employee Service |
|---|---|---|
| Overall rating | 4.0 | 4.5 |
| Review count | 102 | 112 |
| Ease of use | 7.6 | 9.1 |
| Ease of setup | 7.8 | 9.1 |
| Quality of support | 8.1 | 9.1 |
| Meets requirements | 8.4 | 9.3 |
| NPS | 27.835052 | 66.055046 |
| Small Business | 8.8% | 26.4% |
| Mid-Market | 30.4% | 54.7% |
| Enterprise | 60.8% | 18.9% |
| Total page views | 319 | 519 |
| Total LLM citations | 1,644 | 2,790 |
EasyVista Service Manager
EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.
- Integrations
- Flexibility
- Implementation Ease
- Ease of Use
- Customizability
- Customer Support
Zendesk for Employee Service
Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity.
- Ease of Use
- Features
- Time-saving
- Customer Support
- Helpful
- Useful