G2 Vendor Directory

EasyVista Service Manager vs. Wavity Help and Service Desk

A side-by-side comparison based on G2 review data.

MetricEasyVista Service Manager

by EasyVista

Wavity Help and Service Desk

by Wavity

Overall rating4.04.9
Review count10237
Ease of use7.69.9
Ease of setup7.89.9
Quality of support8.19.9
Meets requirements8.49.9
NPS27.83505297.222222
Small Business8.8%16.7%
Mid-Market30.4%72.2%
Enterprise60.8%11.1%
Total page views319195
Total LLM citations1,644204

EasyVista Service Manager

EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.

Pros

  • Integrations
  • Flexibility
  • Implementation Ease
  • Ease of Use
  • Customizability
  • Customer Support

Wavity Help and Service Desk

Wavity’s Modern, Easy to Use, Maintain and Operate Help and Service Desk Solution can be used by Organizations of all sizes – whether you are a small organization using spreadsheets and ad-hoc homegrown solutions or solutions from the big guys. It is particularly well suited for Business Process Outsourcing (BPO) organizations since it offers the ability to offer the unique functionality needed by each customer and is cost effective. This is made possible by our Zero Code Application Designer and wBots – our RPA (Robotic Powered Automation) tools.

Pros

  • Customizability
  • Ease of Use
  • Intuitive
  • Automation
  • Customization
  • Automated Responses