G2 Vendor Directory

EasyVista Service Manager vs. SolarWinds IT Incident Response (Squadcast)

A side-by-side comparison based on G2 review data.

MetricEasyVista Service Manager

by EasyVista

SolarWinds IT Incident Response (Squadcast)

by SolarWinds Worldwide LLC

Overall rating4.04.4
Review count102310
Ease of use7.68.8
Ease of setup7.89.0
Quality of support8.19.0
Meets requirements8.48.9
NPS27.83505260.912052
Small Business8.8%41.0%
Mid-Market30.4%49.7%
Enterprise60.8%9.4%
Total page views319280
Total LLM citations1,6441,450

EasyVista Service Manager

EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.

Pros

  • Integrations
  • Flexibility
  • Implementation Ease
  • Ease of Use
  • Customizability
  • Customer Support

SolarWinds IT Incident Response (Squadcast)

SolarWinds® Incident Response (formerly Squadcast) is a premier unified incident management platform engineered to help modern enterprises automate response workflows, minimize downtime, and maximize engineering efficiency. Built on a robust Reliability Automation Platform, our solution seamlessly integrates on-call scheduling and incident response into a single, high-visibility interface. In today’s complex hybrid and multi-cloud environments, observability alone isn’t enough. SolarWinds Incident Response bridges the gap between detection and resolution.

Pros

  • Ease of Use
  • Alert Management
  • Incident Management
  • Integrations
  • Features
  • On-Call Services