G2 Vendor Directory

EasyVista Service Manager vs. SmartSuite

A side-by-side comparison based on G2 review data.

MetricEasyVista Service Manager

by EasyVista

SmartSuite

by SmartSuite

Overall rating4.04.4
Review count102186
Ease of use7.68.9
Ease of setup7.88.9
Quality of support8.19.1
Meets requirements8.48.9
NPS27.83505258.62069
Small Business8.8%50.8%
Mid-Market30.4%31.9%
Enterprise60.8%17.3%
Total page views319512
Total LLM citations1,6444,515

EasyVista Service Manager

EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.

Pros

  • Integrations
  • Flexibility
  • Implementation Ease
  • Ease of Use
  • Customizability
  • Customer Support

SmartSuite

SmartSuite is the connected GRC platform for the enterprise. Governance, risk, compliance, audit, IT service and business operations run on one AI-native platform, with frameworks, controls, policies and evidence in one place. Teams automate workflows without code, connect the systems they already use, and let AI agents handle the routine work. Founded by the team that built Archer, SmartSuite is used by more than 2,000 organizations in more than 100 countries and is available in 16 languages. Teams in eight countries across every US time zone, headquartered in Irvine, California.

Pros

  • Ease of Use
  • Flexibility
  • Customer Support
  • Intuitive
  • User Interface
  • Efficiency