G2 Vendor Directory

EasyVista Service Manager vs. Remote Monitoring and Management

A side-by-side comparison based on G2 review data.

MetricEasyVista Service Manager

by EasyVista

Remote Monitoring and Management

by Atera

Overall rating4.04.6
Review count1021,284
Ease of use7.69.3
Ease of setup7.89.3
Quality of support8.19.1
Meets requirements8.48.9
NPS27.83505277.111287
Small Business8.8%55.7%
Mid-Market30.4%30.8%
Enterprise60.8%13.5%
Total page views3198,817
Total LLM citations1,644811

EasyVista Service Manager

EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.

Pros

  • Integrations
  • Flexibility
  • Implementation Ease
  • Ease of Use
  • Customizability
  • Customer Support

Remote Monitoring and Management

Atera is defining the category of Autonomous IT, where AI agents resolve technical incidents end to end, without a technician in the loop. Atera's AI-native IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting, and automation, empowering IT teams and MSPs to manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs.

Pros

  • Ease of Use
  • Features
  • Automation
  • Efficiency
  • Remote Access
  • Monitoring