G2 Vendor Directory

EasyVista Service Manager vs. ManageEngine ServiceDesk Plus

A side-by-side comparison based on G2 review data.

MetricEasyVista Service Manager

by EasyVista

ManageEngine ServiceDesk Plus

by Zoho

Overall rating4.04.2
Review count102253
Ease of use7.68.7
Ease of setup7.88.4
Quality of support8.18.4
Meets requirements8.48.8
NPS27.83505246.153846
Small Business8.8%9.6%
Mid-Market30.4%59.0%
Enterprise60.8%31.5%
Total page views319954
Total LLM citations1,64419,314

EasyVista Service Manager

EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.

Pros

  • Integrations
  • Flexibility
  • Implementation Ease
  • Ease of Use
  • Customizability
  • Customer Support

ManageEngine ServiceDesk Plus

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations.

Pros

  • Ease of Use
  • Features
  • User Interface
  • Integrations
  • Customer Support
  • Intuitive