G2 Vendor Directory

EasyVista Service Manager vs. Ivanti ITSM

A side-by-side comparison based on G2 review data.

MetricEasyVista Service Manager

by EasyVista

Ivanti ITSM

by Ivanti

Overall rating4.04.0
Review count102324
Ease of use7.68.1
Ease of setup7.87.4
Quality of support8.18.1
Meets requirements8.48.6
NPS27.83505230.744337
Small Business8.8%14.7%
Mid-Market30.4%33.2%
Enterprise60.8%52.0%
Total page views3191,039
Total LLM citations1,644153

EasyVista Service Manager

EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.

Pros

  • Integrations
  • Flexibility
  • Implementation Ease
  • Ease of Use
  • Customizability
  • Customer Support

Ivanti ITSM

Ivanti Neurons for ITSM delivers modern, AI‑powered service management that transforms how organizations operate. By combining intelligent automation, predictive insights, and unified IT and security workflows, it accelerates resolutions, enhances productivity, and reduces operational risk. With capabilities that span discovery, incident and request management, automated task orchestration, and real‑time performance measurement, Ivanti Neurons for ITSM helps teams streamline processes, improve user experiences, and achieve meaningful IT and business outcomes, from lowering costs and expanding

Pros

  • Customization
  • Integrations
  • Customizability
  • Flexibility
  • Reporting
  • Setup Ease