EasyVista Service Manager vs. Hornbill Service Manager
A side-by-side comparison based on G2 review data.
| Metric | EasyVista Service Manager | Hornbill Service Manager |
|---|---|---|
| Overall rating | 4.0 | 4.5 |
| Review count | 102 | 137 |
| Ease of use | 7.6 | 9.0 |
| Ease of setup | 7.8 | 8.4 |
| Quality of support | 8.1 | 9.2 |
| Meets requirements | 8.4 | 8.7 |
| NPS | 27.835052 | 66.911765 |
| Small Business | 8.8% | 4.4% |
| Mid-Market | 30.4% | 38.0% |
| Enterprise | 60.8% | 57.7% |
| Total page views | 319 | 106 |
| Total LLM citations | 1,644 | 141 |
EasyVista Service Manager
EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.
- Integrations
- Flexibility
- Implementation Ease
- Ease of Use
- Customizability
- Customer Support
Hornbill Service Manager
Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is child's play. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version, without lifting a finger.