G2 Vendor Directory

EasyVista Service Manager vs. HaloITSM

A side-by-side comparison based on G2 review data.

MetricEasyVista Service Manager

by EasyVista

HaloITSM

by Halo Service Solutions

Overall rating4.04.8
Review count10222
Ease of use7.69.8
Ease of setup7.89.2
Quality of support8.19.6
Meets requirements8.49.5
NPS27.83505295.238095
Small Business8.8%5.0%
Mid-Market30.4%55.0%
Enterprise60.8%40.0%
Total page views319569
Total LLM citations1,6447,809

EasyVista Service Manager

EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.

Pros

  • Integrations
  • Flexibility
  • Implementation Ease
  • Ease of Use
  • Customizability
  • Customer Support

HaloITSM

Halo is a low-code enterprise service management platform designed to streamline and automate cross-functional processes across IT, HR, Finance, Facilities and other business functions. Built on ITIL-aligned service management foundations and extended across the whole business, halo is used by more than 5000 organisations in over 100 countries. The platform provides incident, problem and change management, asset and configuration management via a built-in CMDB, and service request handling within a single centralisied platform.

Pros

  • Ticket Management
  • Simple
  • Easy Setup
  • Efficiency
  • Setup Ease
  • Ease of Use