EasyVista Service Manager vs. CA Service Desk Manager
A side-by-side comparison based on G2 review data.
| Metric | EasyVista Service Manager | CA Service Desk Manager |
|---|---|---|
| Overall rating | 4.0 | 4.2 |
| Review count | 102 | 20 |
| Ease of use | 7.6 | 8.4 |
| Ease of setup | 7.8 | 7.4 |
| Quality of support | 8.1 | 8.6 |
| Meets requirements | 8.4 | 8.7 |
| NPS | 27.835052 | 47.368421 |
| Small Business | 8.8% | 15.0% |
| Mid-Market | 30.4% | 30.0% |
| Enterprise | 60.8% | 55.0% |
| Total page views | 319 | 90 |
| Total LLM citations | 1,644 | 105 |
EasyVista Service Manager
EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.
- Integrations
- Flexibility
- Implementation Ease
- Ease of Use
- Customizability
- Customer Support
CA Service Desk Manager
Formerly known as CA Service Management, Clarity SM believes delivering quality service and attaining service management maturity does not equate to a costly-to-operate software solution with a complex user experience. Clarity SM (Service Management) delivers a modern, social media-based user experience to access knowledge, collaborate, resolve issues, request services and manage IT assets to help make sure your business consumers don’t skip a beat. The xFlow innovation-award-winning user experience provides analysts with tools and context to embrace the team and make every moment count.