G2 Vendor Directory

EasyVista Service Manager vs. Autotask

A side-by-side comparison based on G2 review data.

MetricEasyVista Service Manager

by EasyVista

Autotask

by Kaseya

Overall rating4.04.3
Review count102641
Ease of use7.68.2
Ease of setup7.87.7
Quality of support8.18.4
Meets requirements8.48.7
NPS27.83505251.424051
Small Business8.8%70.0%
Mid-Market30.4%27.1%
Enterprise60.8%2.9%
Total page views3191,343
Total LLM citations1,6446,503

EasyVista Service Manager

EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.

Pros

  • Integrations
  • Flexibility
  • Implementation Ease
  • Ease of Use
  • Customizability
  • Customer Support

Autotask

Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value.

Pros

  • Ease of Use
  • Integrations
  • Ticket Management
  • Automation
  • Efficiency
  • Easy Integrations