Dynamics 365 Sales vs. Zoho CRM
A side-by-side comparison based on G2 review data.
| Metric | Dynamics 365 Sales | Zoho CRM |
|---|---|---|
| Overall rating | 3.8 | 4.1 |
| Review count | 1,624 | 2,956 |
| Ease of use | 7.8 | 8.5 |
| Ease of setup | 7.6 | 8.3 |
| Quality of support | 7.9 | 8.0 |
| Meets requirements | 8.3 | 8.6 |
| NPS | 12.354949 | 38.596491 |
| Small Business | 30.6% | 61.6% |
| Mid-Market | 39.9% | 32.3% |
| Enterprise | 29.5% | 6.1% |
| Total page views | 1,670 | 8,329 |
| Total LLM citations | 39,093 | 129,821 |
Dynamics 365 Sales
Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination. Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields.
- Ease of Use
- Integrations
- Lead Management
- Helpful
- Customization
- Automation
Zoho CRM
Zoho CRM is a cloud-based 360° customer relationship management tool that caters to business needs of mid-scale businesses to large-scale enterprises. Key features include contact management, sales funnels, pipeline management, workflow automation, AI-powered conversational assistant, task management, managing marketing campaigns, sales forecasting, customer support & service, inventory management, reporting & analytics, and seamlessly integrating with 500+ popular business apps in a single business system.
- Ease of Use
- Features
- Integrations
- Lead Management
- Easy Integrations
- Helpful