G2 Vendor Directory

Dynamics 365 Sales vs. Creatio AI CRM

A side-by-side comparison based on G2 review data.

MetricDynamics 365 Sales

by Microsoft

Creatio AI CRM

by Creatio

Overall rating3.84.6
Review count1,624383
Ease of use7.89.1
Ease of setup7.68.5
Quality of support7.99.2
Meets requirements8.39.2
NPS12.35494980.177515
Small Business30.6%42.3%
Mid-Market39.9%43.7%
Enterprise29.5%14.0%
Total page views1,6702,028
Total LLM citations39,0930

Dynamics 365 Sales

Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination. Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields.

Pros

  • Ease of Use
  • Integrations
  • Lead Management
  • Helpful
  • Customization
  • Automation

Creatio AI CRM

Creatio is an AI CRM and workflow platform where people and AI agents work together -with no limits on users, agents, or scale. Creatio helps midsize and large organizations run customer workflows in the AI era. This innovative platform enables organizations to create and manage workflows effortlessly, allowing users to focus on their core business activities while automating routine tasks. With millions of workflows operating daily, Creatio supports a diverse clientele across 100 countries, emphasizing a commitment to genuine care for its clients and partners.

Pros

  • Ease of Use
  • Efficiency
  • Customizability
  • Customization
  • Features
  • Customization Options