Dynamics 365 Customer Voice vs. Verint Voice of the Customer
A side-by-side comparison based on G2 review data.
| Metric | Dynamics 365 Customer Voice | Verint Voice of the Customer |
|---|---|---|
| Overall rating | 4.5 | 4.2 |
| Review count | 17 | 50 |
| Ease of use | 9.0 | 8.5 |
| Ease of setup | 9.1 | 8.1 |
| Quality of support | 8.9 | 8.6 |
| Meets requirements | 8.9 | 8.4 |
| NPS | 76.470588 | 42.857143 |
| Small Business | 35.3% | 22.0% |
| Mid-Market | 35.3% | 34.0% |
| Enterprise | 29.4% | 44.0% |
| Total page views | 71 | 978 |
| Total LLM citations | 193 | 2,040 |
Dynamics 365 Customer Voice
Dynamics 365 Customer Voice is an enterprise feedback management solution that enables organizations to create, distribute, and analyze surveys to gather real-time customer insights. Seamlessly integrating with Dynamics 365 applications, it allows businesses to capture feedback across multiple channels, enhancing customer engagement and satisfaction. Key Features and Functionality: - Survey Creation and Distribution: Design customized surveys using ready-made templates or create unique ones tailored to specific needs.
- Intuitive
- Ease of Use
Verint Voice of the Customer
Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze deeper than with any other experience management solution in the marketplace. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences.