Dynamics 365 Customer Voice vs. Resonate CX
A side-by-side comparison based on G2 review data.
| Metric | Dynamics 365 Customer Voice | Resonate CX |
|---|---|---|
| Overall rating | 4.5 | 4.6 |
| Review count | 17 | 594 |
| Ease of use | 9.0 | 9.3 |
| Ease of setup | 9.1 | 9.4 |
| Quality of support | 8.9 | 9.5 |
| Meets requirements | 8.9 | 9.3 |
| NPS | 76.470588 | 77.07231 |
| Small Business | 35.3% | 40.8% |
| Mid-Market | 35.3% | 26.4% |
| Enterprise | 29.4% | 32.8% |
| Total page views | 71 | 2,280 |
| Total LLM citations | 193 | 3,269 |
Dynamics 365 Customer Voice
Dynamics 365 Customer Voice is an enterprise feedback management solution that enables organizations to create, distribute, and analyze surveys to gather real-time customer insights. Seamlessly integrating with Dynamics 365 applications, it allows businesses to capture feedback across multiple channels, enhancing customer engagement and satisfaction. Key Features and Functionality: - Survey Creation and Distribution: Design customized surveys using ready-made templates or create unique ones tailored to specific needs.
- Intuitive
- Ease of Use
Resonate CX
Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line.
- Ease of Use
- Helpful
- Feedback Management
- Customer Feedback
- Insights Generation
- Visibility