Dynamics 365 Customer Voice vs. Refiner
A side-by-side comparison based on G2 review data.
| Metric | Dynamics 365 Customer Voice | Refiner |
|---|---|---|
| Overall rating | 4.5 | 4.6 |
| Review count | 17 | 26 |
| Ease of use | 9.0 | 9.3 |
| Ease of setup | 9.1 | 8.9 |
| Quality of support | 8.9 | 9.2 |
| Meets requirements | 8.9 | 9.1 |
| NPS | 76.470588 | 76.923077 |
| Small Business | 35.3% | 54.2% |
| Mid-Market | 35.3% | 33.3% |
| Enterprise | 29.4% | 12.5% |
| Total page views | 71 | 118 |
| Total LLM citations | 193 | 322 |
Dynamics 365 Customer Voice
Dynamics 365 Customer Voice is an enterprise feedback management solution that enables organizations to create, distribute, and analyze surveys to gather real-time customer insights. Seamlessly integrating with Dynamics 365 applications, it allows businesses to capture feedback across multiple channels, enhancing customer engagement and satisfaction. Key Features and Functionality: - Survey Creation and Distribution: Design customized surveys using ready-made templates or create unique ones tailored to specific needs.
- Intuitive
- Ease of Use
Refiner
In-product survey platform for web & mobile apps. Customize every aspect - design, targeting, logic - to get 4x higher response rates than clunky alternatives. Launch NPS, CES, CSAT, PMF surveys with advanced segmentation and 15+ integrations. Transform survey results into market-leading products and better customer retention.
- Ease of Use
- Easy Integrations
- Easy Setup
- Setup Ease
- Time-saving
- Integrations