G2 Vendor Directory

Dynamics 365 Customer Voice vs. Qualtrics Market Research

A side-by-side comparison based on G2 review data.

MetricDynamics 365 Customer Voice

by Microsoft

Qualtrics Market Research

by Qualtrics

Overall rating4.54.4
Review count173,020
Ease of use9.08.7
Ease of setup9.18.6
Quality of support8.98.9
Meets requirements8.99.1
NPS76.47058862.765957
Small Business35.3%22.0%
Mid-Market35.3%33.3%
Enterprise29.4%44.7%
Total page views712,380
Total LLM citations1932,745

Dynamics 365 Customer Voice

Dynamics 365 Customer Voice is an enterprise feedback management solution that enables organizations to create, distribute, and analyze surveys to gather real-time customer insights. Seamlessly integrating with Dynamics 365 applications, it allows businesses to capture feedback across multiple channels, enhancing customer engagement and satisfaction. Key Features and Functionality: - Survey Creation and Distribution: Design customized surveys using ready-made templates or create unique ones tailored to specific needs.

Pros

  • Intuitive
  • Ease of Use

Qualtrics Market Research

Decision-grade insights at business speed. The AI-native research platform where research becomes the thing every decision runs through — not the thing every decision waits for. Most organizations are making high-stakes decisions — product launches, market entry, pricing, campaigns — without the market intelligence to back them up. Not because teams lack expertise, but because the tools and timelines they're working with were built for a slower era, and business decisions can't wait. • Eight to twelve weeks from question to answer. • Five to seven disconnected vendors per study.

Pros

  • Ease of Use
  • Survey Creation
  • Features
  • Intuitive
  • Ease of Creation
  • User Interface