Dynamics 365 Customer Voice vs. InMoment Experience Improvement (XI) Platform
A side-by-side comparison based on G2 review data.
| Metric | Dynamics 365 Customer Voice | InMoment Experience Improvement (XI) Platform |
|---|---|---|
| Overall rating | 4.5 | 4.7 |
| Review count | 17 | 319 |
| Ease of use | 9.0 | 9.4 |
| Ease of setup | 9.1 | 9.0 |
| Quality of support | 8.9 | 9.1 |
| Meets requirements | 8.9 | 9.1 |
| NPS | 76.470588 | 86.942675 |
| Small Business | 35.3% | 47.8% |
| Mid-Market | 35.3% | 39.2% |
| Enterprise | 29.4% | 13.0% |
| Total page views | 71 | 490 |
| Total LLM citations | 193 | 3,432 |
Dynamics 365 Customer Voice
Dynamics 365 Customer Voice is an enterprise feedback management solution that enables organizations to create, distribute, and analyze surveys to gather real-time customer insights. Seamlessly integrating with Dynamics 365 applications, it allows businesses to capture feedback across multiple channels, enhancing customer engagement and satisfaction. Key Features and Functionality: - Survey Creation and Distribution: Design customized surveys using ready-made templates or create unique ones tailored to specific needs.
- Intuitive
- Ease of Use
InMoment Experience Improvement (XI) Platform
InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos.