Dynamics 365 Customer Service Insights vs. Zendesk Contact Center
A side-by-side comparison based on G2 review data.
| Metric | Dynamics 365 Customer Service Insights | Zendesk Contact Center |
|---|---|---|
| Overall rating | 4.1 | 4.5 |
| Review count | 12 | 327 |
| Ease of use | 7.0 | 9.2 |
| Ease of setup | 1.4 | 9.0 |
| Quality of support | 8.7 | 9.4 |
| Meets requirements | 8.8 | 9.1 |
| NPS | 50 | 70.347003 |
| Small Business | 41.7% | 30.2% |
| Mid-Market | 41.7% | 59.2% |
| Enterprise | 16.7% | 10.6% |
| Total page views | 38 | 878 |
| Total LLM citations | 30 | 6,211 |
Dynamics 365 Customer Service Insights
Make better decisions and proactively improve customer satisfaction with AI-driven insights.
Zendesk Contact Center
Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WFM, QA and reporting are included, no vendors to chase, no code to manage.
- Ease of Use
- Helpful
- Efficiency
- Features
- Customer Support
- Intuitive