Dynamics 365 Customer Service Insights vs. Upland RightAnswers
A side-by-side comparison based on G2 review data.
| Metric | Dynamics 365 Customer Service Insights | Upland RightAnswers |
|---|---|---|
| Overall rating | 4.1 | 4.5 |
| Review count | 12 | 48 |
| Ease of use | 7.0 | 8.8 |
| Ease of setup | 1.4 | 8.3 |
| Quality of support | 8.7 | 9.2 |
| Meets requirements | 8.8 | 8.8 |
| NPS | 50 | 67.391304 |
| Small Business | 41.7% | 18.8% |
| Mid-Market | 41.7% | 25.0% |
| Enterprise | 16.7% | 56.3% |
| Total page views | 38 | 493 |
| Total LLM citations | 30 | 869 |
Dynamics 365 Customer Service Insights
Make better decisions and proactively improve customer satisfaction with AI-driven insights.
Upland RightAnswers
RightAnswers is the leading KCS v6 verified knowledge management platform purpose-built for complex enterprises needing scalable, AI-powered support solutions. With over 20 years of experience providing enterprise knowledge management solutions to some of the world’s largest companies. We have proven scalability to support customers in excess of 2M searches monthly with user populations of over 200,000. With flexible AI options including BYO AI, AI Approver Review, Gen Answers API, and more, RightAnswers transforms how organizations handle technical support.
- Ease of Use
- Features
- Customer Support
- Knowledge Base
- Templates
- Helpful