Dynamics 365 Customer Service Insights vs. Shelf
A side-by-side comparison based on G2 review data.
| Metric | Dynamics 365 Customer Service Insights | Shelf |
|---|---|---|
| Overall rating | 4.1 | 4.7 |
| Review count | 12 | 141 |
| Ease of use | 7.0 | 9.5 |
| Ease of setup | 1.4 | 9.6 |
| Quality of support | 8.7 | 9.7 |
| Meets requirements | 8.8 | 9.3 |
| NPS | 50 | 83.703704 |
| Small Business | 41.7% | 14.9% |
| Mid-Market | 41.7% | 56.7% |
| Enterprise | 16.7% | 28.4% |
| Total page views | 38 | 430 |
| Total LLM citations | 30 | 2,482 |
Dynamics 365 Customer Service Insights
Make better decisions and proactively improve customer satisfaction with AI-driven insights.
Shelf
Shelf is the AI Data Layer for trusted enterprise AI and better answers for people. Shelf translates fragmented enterprise knowledge, documents, and files - together with the business context and logic that give them meaning - into a reusable AI data model. By embedding company-specific terminology, relationships, policies, and operating rules, Shelf gives AI agents the context to reason accurately and act with confidence. Enterprise governance and continuous quality assurance keep knowledge current, consistent, and accessible to the right people and agents.
- Ease of Use
- Time-saving
- Visibility
- AI Technology
- AI Features
- Layout Organization