Dynamics 365 Customer Service Insights vs. Serviceware Knowledge
A side-by-side comparison based on G2 review data.
| Metric | Dynamics 365 Customer Service Insights | Serviceware Knowledge |
|---|---|---|
| Overall rating | 4.1 | 4.8 |
| Review count | 12 | 27 |
| Ease of use | 7.0 | 9.6 |
| Ease of setup | 1.4 | 9.1 |
| Quality of support | 8.7 | 9.3 |
| Meets requirements | 8.8 | 9.0 |
| NPS | 50 | 88.888889 |
| Small Business | 41.7% | 22.2% |
| Mid-Market | 41.7% | 40.7% |
| Enterprise | 16.7% | 37.0% |
| Total page views | 38 | 50 |
| Total LLM citations | 30 | 19 |
Dynamics 365 Customer Service Insights
Make better decisions and proactively improve customer satisfaction with AI-driven insights.
Serviceware Knowledge
SaaS-based Serviceware Knowledge gets the most out of your organization’s knowledge because it’s easy to use, deploy and administer. Serviceware Knowledge wraps a beautiful interface around a fully-featured solution — with CRM and ticketing app integrations and an API. Find out how powerful easy can be.