Dynamics 365 Customer Service Insights vs. ProProfs Knowledge Base Software
A side-by-side comparison based on G2 review data.
| Metric | Dynamics 365 Customer Service Insights | ProProfs Knowledge Base Software |
|---|---|---|
| Overall rating | 4.1 | 4.6 |
| Review count | 12 | 32 |
| Ease of use | 7.0 | 9.6 |
| Ease of setup | 1.4 | 9.1 |
| Quality of support | 8.7 | 9.4 |
| Meets requirements | 8.8 | 9.2 |
| NPS | 50 | 81.25 |
| Small Business | 41.7% | 43.8% |
| Mid-Market | 41.7% | 46.9% |
| Enterprise | 16.7% | 9.4% |
| Total page views | 38 | 420 |
| Total LLM citations | 30 | 410 |
Dynamics 365 Customer Service Insights
Make better decisions and proactively improve customer satisfaction with AI-driven insights.
ProProfs Knowledge Base Software
ProProfs Knowledge Base is built to run your customer help center and internal knowledge base in one place, powered by AI to help organizations create, manage, and deliver help content for both audiences without switching tools. Teams use it to build public help centers, internal wikis, product documentation, SOPs, and onboarding resources, all from one workspace, reducing support tickets and centralizing company knowledge along the way.