Dynamics 365 Customer Service Insights vs. livepro Knowledge Management
A side-by-side comparison based on G2 review data.
| Metric | Dynamics 365 Customer Service Insights | livepro Knowledge Management |
|---|---|---|
| Overall rating | 4.1 | 4.8 |
| Review count | 12 | 168 |
| Ease of use | 7.0 | 9.6 |
| Ease of setup | 1.4 | 9.3 |
| Quality of support | 8.7 | 9.7 |
| Meets requirements | 8.8 | 9.5 |
| NPS | 50 | 88.023952 |
| Small Business | 41.7% | 18.2% |
| Mid-Market | 41.7% | 56.2% |
| Enterprise | 16.7% | 25.5% |
| Total page views | 38 | 1,518 |
| Total LLM citations | 30 | 1,714 |
Dynamics 365 Customer Service Insights
Make better decisions and proactively improve customer satisfaction with AI-driven insights.
livepro Knowledge Management
livepro’s premium knowledge management solution is widely trusted by contact centers and enterprise organizations around the world for its ability to deliver fast, accurate, and consistent information where it matters most. Purpose-built for high-demand service environments, livepro empowers agents with a centralized, easy-to-use platform that removes complexity and eliminates the need to search through lengthy documents. Instead, agents receive clear, concise answers—powered by AI-enhanced search and structured decision workflows—ensuring better outcomes in less time.
- Ease of Use
- Knowledge Base
- Helpful
- Intuitive
- Features
- Customer Support