Dynamics 365 Customer Service Insights vs. Guru
A side-by-side comparison based on G2 review data.
| Metric | Dynamics 365 Customer Service Insights | Guru |
|---|---|---|
| Overall rating | 4.1 | 4.7 |
| Review count | 12 | 2,343 |
| Ease of use | 7.0 | 9.4 |
| Ease of setup | 1.4 | 9.4 |
| Quality of support | 8.7 | 9.5 |
| Meets requirements | 8.8 | 9.4 |
| NPS | 50 | 82.835821 |
| Small Business | 41.7% | 13.9% |
| Mid-Market | 41.7% | 56.6% |
| Enterprise | 16.7% | 29.5% |
| Total page views | 38 | 6,409 |
| Total LLM citations | 30 | 35,704 |
Dynamics 365 Customer Service Insights
Make better decisions and proactively improve customer satisfaction with AI-driven insights.
Guru
Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru unifies your company’s apps, chats, and docs into one governed knowledge layer, delivering cited, permission-aware answers, chat, and research across Slack, Teams, your browser, or even other AIs like ChatGPT and Claude. Every answer is grounded in verified knowledge, with built-in verification and lineage to ensure trust, compliance, and confidence at scale. Connect your knowledge.
- Ease of Use
- Helpful
- Comprehensive Information
- Easy Access
- Information Accuracy
- Efficiency