Dynamics 365 Customer Service Insights vs. 8x8 Contact Center
A side-by-side comparison based on G2 review data.
| Metric | Dynamics 365 Customer Service Insights | 8x8 Contact Center |
|---|---|---|
| Overall rating | 4.1 | 4.1 |
| Review count | 12 | 262 |
| Ease of use | 7.0 | 8.5 |
| Ease of setup | 1.4 | 8.1 |
| Quality of support | 8.7 | 8.4 |
| Meets requirements | 8.8 | 8.7 |
| NPS | 50 | 39.516129 |
| Small Business | 41.7% | 37.7% |
| Mid-Market | 41.7% | 54.5% |
| Enterprise | 16.7% | 7.8% |
| Total page views | 38 | 1,136 |
| Total LLM citations | 30 | 4,289 |
Dynamics 365 Customer Service Insights
Make better decisions and proactively improve customer satisfaction with AI-driven insights.
8x8 Contact Center
8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface.
- Ease of Use
- Helpful
- Customer Support
- Features
- Efficiency
- Intuitive