Dust vs. Salesforce Agentforce
A side-by-side comparison based on G2 review data.
| Metric | Dust | Salesforce Agentforce |
|---|---|---|
| Overall rating | 4.6 | 4.3 |
| Review count | 87 | 1,696 |
| Ease of use | 9.4 | 8.3 |
| Ease of setup | 9.1 | 8.1 |
| Quality of support | 8.9 | 8.5 |
| Meets requirements | 9.0 | 8.6 |
| NPS | 82.758621 | 46.966854 |
| Small Business | 34.1% | 22.4% |
| Mid-Market | 61.2% | 42.5% |
| Enterprise | 4.7% | 35.1% |
| Total page views | 925 | 10,908 |
| Total LLM citations | 10,781 | 94,769 |
Dust
Dust is the multiplayer AI platform for human-agent collaboration. People and agents work as co-contributors with shared context, knowledge, and tools, so that work doesn't just get done, it gets rewired. Dust gives teams shared workspaces, an intelligent context layer that synthesizes company knowledge across tools, and the flexibility to switch between models from OpenAI, Anthropic, Google, and Mistral. Trusted by 3,000+ organizations.
- Chatbot Development
- User Interface
- Flexibility
- Customization
- Ease of Use
Salesforce Agentforce
Salesforce Agentforce is an enterprise agentic AI software platform that helps organizations build, deploy, manage, and govern AI agents that can autonomously assist customers, employees, and partners across digital and voice channels. Agentforce is designed for enterprises that want to operationalize AI agents at scale while maintaining control, security, and trust. It brings together humans, applications, AI models, and business data into a unified system where agents can reason, take action, and collaborate with people.