G2 Vendor Directory

Dubber Platform vs. Enghouse Contact Center

A side-by-side comparison based on G2 review data.

MetricDubber Platform

by Dubber

Enghouse Contact Center

by Enghouse Systems

Overall rating4.94.3
Review count1795
Ease of use9.98.8
Ease of setup9.88.2
Quality of support9.98.8
Meets requirements10.09.0
NPS94.11764758.510638
Small Business78.6%16.8%
Mid-Market21.4%60.0%
Enterprise0.0%23.2%
Total page views233273
Total LLM citations582603

Dubber Platform

Dubber is the world’s #1 Unified Cloud Call Recording & Voice AI solution for compliance and sales & service performance. Dubber’s fully compliant call recording solution can be switched on with a click, and is infinitely scalable in the Cloud - with no hardware required. Every call or conversation is captured automatically, stored securely in the Dubber Voice Intelligence Cloud, enriched with AI, and available instantly as a replay or insightful transcription, with real-time search, sentiment analysis, alerts & notifications.

Pros

  • Ease of Use
  • Easy Setup

Enghouse Contact Center

Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of experience and a broad customer experience (CX) portfolio, Enghouse supports businesses of all sizes as their engagement needs evolve. The Enghouse Contact Center solution—available in the cloud or on-premises—offers comprehensive omnichannel capabilities, including voice, video, digital channels, and outbound communications.

Pros

  • Hubspot Integration
  • Artificial Intelligence
  • Accuracy
  • CRM Integration
  • Easy Integrations
  • Features