G2 Vendor Directory

Dubber Platform vs. Calabrio ONE

A side-by-side comparison based on G2 review data.

MetricDubber Platform

by Dubber

Calabrio ONE

by Verint

Overall rating4.94.4
Review count17447
Ease of use9.99.1
Ease of setup9.88.8
Quality of support9.99.1
Meets requirements10.09.0
NPS94.11764760.91954
Small Business78.6%8.2%
Mid-Market21.4%55.2%
Enterprise0.0%36.6%
Total page views2331,030
Total LLM citations5823,813

Dubber Platform

Dubber is the world’s #1 Unified Cloud Call Recording & Voice AI solution for compliance and sales & service performance. Dubber’s fully compliant call recording solution can be switched on with a click, and is infinitely scalable in the Cloud - with no hardware required. Every call or conversation is captured automatically, stored securely in the Dubber Voice Intelligence Cloud, enriched with AI, and available instantly as a replay or insightful transcription, with real-time search, sentiment analysis, alerts & notifications.

Pros

  • Ease of Use
  • Easy Setup

Calabrio ONE

Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model.

Pros

  • Ease of Use
  • Features
  • Efficiency
  • Scheduling
  • Customer Support
  • User Interface