Drag vs. Hiver in Gmail
A side-by-side comparison based on G2 review data.
| Metric | Drag | Hiver in Gmail |
|---|---|---|
| Overall rating | 4.5 | 4.6 |
| Review count | 261 | 1,296 |
| Ease of use | 9.0 | 9.2 |
| Ease of setup | 8.9 | 9.1 |
| Quality of support | 9.4 | 9.3 |
| Meets requirements | 8.8 | 9.1 |
| NPS | 62.598425 | 70.73751 |
| Small Business | 86.0% | 66.7% |
| Mid-Market | 11.3% | 27.4% |
| Enterprise | 2.7% | 5.9% |
| Total page views | 181 | 2,199 |
| Total LLM citations | 998 | 2,577 |
Drag
Drag is the AI-powered inbox platform for teams on Gmail and Google Workspace. Used by 240,000+ users since 2017. Built for teams, open to every agent. Shared addresses like support@, sales@ and info@ become a team inbox inside Gmail, with assignment, collision detection, internal notes, automations and SLAs, in board, list or preview views. Emails stay in Gmail. Varley, Drag's AI, is included in the Plus and Pro plans. It drafts, tags and summarises conversations, answers your team in Copilot, and learns from your help center and past conversations.
- Collaboration
- Team Collaboration
- Organization
- Ease of Use
- Email Management
- Efficiency
Hiver in Gmail
Hiver in Gmail transforms Gmail into a powerful agentic helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Hiver also offers Hiver Omni, an omnichannel customer service platform that brings email, chat, voice, Slack, SMS, and social into one queue. Unlike Hiver in Gmail, which works inside Gmail, Hiver Omni is a standalone platform with its own interface.
- Ease of Use
- Team Collaboration
- Email Management
- Communication
- Customer Support
- Collaboration