Drag vs. Google Voice
A side-by-side comparison based on G2 review data.
| Metric | Drag | Google Voice |
|---|---|---|
| Overall rating | 4.5 | 4.1 |
| Review count | 261 | 167 |
| Ease of use | 9.0 | 8.9 |
| Ease of setup | 8.9 | 8.5 |
| Quality of support | 9.4 | 7.6 |
| Meets requirements | 8.8 | 8.4 |
| NPS | 62.598425 | 38.650307 |
| Small Business | 86.0% | 63.1% |
| Mid-Market | 11.3% | 25.5% |
| Enterprise | 2.7% | 11.5% |
| Total page views | 181 | 846 |
| Total LLM citations | 998 | 11,125 |
Drag
Drag is the AI-powered inbox platform for teams on Gmail and Google Workspace. Used by 240,000+ users since 2017. Built for teams, open to every agent. Shared addresses like support@, sales@ and info@ become a team inbox inside Gmail, with assignment, collision detection, internal notes, automations and SLAs, in board, list or preview views. Emails stay in Gmail. Varley, Drag's AI, is included in the Plus and Pro plans. It drafts, tags and summarises conversations, answers your team in Copilot, and learns from your help center and past conversations.
- Collaboration
- Team Collaboration
- Organization
- Ease of Use
- Email Management
- Efficiency
Google Voice
Google Voice is an easy to manage and scalable cloud-based phone solution that is part of Google Workspace. It leverages powerful AI to offer an intuitive calling experience that helps people stay connected and save time.
- Phone Numbers
- Text Messaging
- Ease of Use
- Privacy
- Easy Setup
- Features