Drag vs. Dialpad Connect
A side-by-side comparison based on G2 review data.
| Metric | Drag | Dialpad Connect |
|---|---|---|
| Overall rating | 4.5 | 4.4 |
| Review count | 261 | 4,216 |
| Ease of use | 9.0 | 9.2 |
| Ease of setup | 8.9 | 9.1 |
| Quality of support | 9.4 | 8.7 |
| Meets requirements | 8.8 | 9.1 |
| NPS | 62.598425 | 58.479388 |
| Small Business | 86.0% | 57.6% |
| Mid-Market | 11.3% | 32.8% |
| Enterprise | 2.7% | 9.6% |
| Total page views | 181 | 3,520 |
| Total LLM citations | 998 | 20,955 |
Drag
Drag is the AI-powered inbox platform for teams on Gmail and Google Workspace. Used by 240,000+ users since 2017. Built for teams, open to every agent. Shared addresses like support@, sales@ and info@ become a team inbox inside Gmail, with assignment, collision detection, internal notes, automations and SLAs, in board, list or preview views. Emails stay in Gmail. Varley, Drag's AI, is included in the Plus and Pro plans. It drafts, tags and summarises conversations, answers your team in Copilot, and learns from your help center and past conversations.
- Collaboration
- Team Collaboration
- Organization
- Ease of Use
- Email Management
- Efficiency
Dialpad Connect
Dialpad Connect is an AI-native business communications solution that brings calling, messaging, and meetings together in one app, with real-time AI insights built in to enhance every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, AI summaries, and action items
- Ease of Use
- Call Management
- Helpful
- Call Recording
- Features
- Voice Transcription