Drag vs. DevRev
A side-by-side comparison based on G2 review data.
| Metric | Drag | DevRev |
|---|---|---|
| Overall rating | 4.5 | 4.3 |
| Review count | 261 | 210 |
| Ease of use | 9.0 | 8.7 |
| Ease of setup | 8.9 | 8.3 |
| Quality of support | 9.4 | 9.1 |
| Meets requirements | 8.8 | 8.6 |
| NPS | 62.598425 | 58.173077 |
| Small Business | 86.0% | 34.1% |
| Mid-Market | 11.3% | 53.4% |
| Enterprise | 2.7% | 12.5% |
| Total page views | 181 | 1,719 |
| Total LLM citations | 998 | 11,712 |
Drag
Drag is the AI-powered inbox platform for teams on Gmail and Google Workspace. Used by 240,000+ users since 2017. Built for teams, open to every agent. Shared addresses like support@, sales@ and info@ become a team inbox inside Gmail, with assignment, collision detection, internal notes, automations and SLAs, in board, list or preview views. Emails stay in Gmail. Varley, Drag's AI, is included in the Plus and Pro plans. It drafts, tags and summarises conversations, answers your team in Copilot, and learns from your help center and past conversations.
- Collaboration
- Team Collaboration
- Organization
- Ease of Use
- Email Management
- Efficiency
DevRev
DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents.
- Ease of Use
- Efficiency
- Features
- Helpful
- Insights
- Customer Support