Dovetail vs. NEXT
A side-by-side comparison based on G2 review data.
| Metric | Dovetail | NEXT |
|---|---|---|
| Overall rating | 4.5 | 4.6 |
| Review count | 170 | 17 |
| Ease of use | 8.7 | 8.7 |
| Ease of setup | 8.8 | 9.8 |
| Quality of support | 9.3 | 9.7 |
| Meets requirements | 8.8 | 8.9 |
| NPS | 69.642857 | 82.352941 |
| Small Business | 27.5% | 23.5% |
| Mid-Market | 46.1% | 41.2% |
| Enterprise | 26.3% | 35.3% |
| Total page views | 1,258 | 54 |
| Total LLM citations | 24,116 | 210 |
Dovetail
Dovetail is the customer context layer that turns every sales call, support ticket, and user interview into evidence-backed intelligence for teams and agents to act on. Key capabilities • Build your customer context layer: From support tickets to call center conversations, Dovetail runs pre-inference on every customer interaction and pulls it into a live, context-rich system of record. Connect 30+ sources including Gong, Salesforce Service Cloud, Qualtrics, Google Play Store, G2 reviews, and more.
- Ease of Use
- Features
- Useful
- Insights
- Insights Analysis
- Analytics
NEXT
Customers are the lifeblood of any company. And their voice—what they say, need and want—matters. NEXT is a customer intelligence platform that turns customer interaction data—from Gong, Zoom, Qualtrics, G2 and other sources—into actionable insights and automated workflows for teams in product, engineering, marketing and beyond. Using agentic AI technology with human-like accuracy, we let you bring the voice of your customers into the way you build, market, and sell your products. Launched in April 2023, NEXT is trusted by Bosch, PaperCut, Lipton, Action, and Erste Group.