Document360 vs. ProProfs Knowledge Base Software
A side-by-side comparison based on G2 review data.
| Metric | Document360 | ProProfs Knowledge Base Software |
|---|---|---|
| Overall rating | 4.7 | 4.6 |
| Review count | 548 | 32 |
| Ease of use | 9.4 | 9.6 |
| Ease of setup | 9.3 | 9.1 |
| Quality of support | 9.6 | 9.4 |
| Meets requirements | 9.2 | 9.2 |
| NPS | 81.226766 | 81.25 |
| Small Business | 40.8% | 43.8% |
| Mid-Market | 47.2% | 46.9% |
| Enterprise | 11.9% | 9.4% |
| Total page views | 3,477 | 420 |
| Total LLM citations | 23,255 | 410 |
Document360
Document360 is an AI-powered knowledge base platform for enterprises needing secure, scalable documentation. It centralizes organizational knowledge into one workspace, including public help centers, internal wikis, SOPs, user manuals, API docs, or product playbooks. Who It's For By Role: Support teams (deflect tickets), technical writers (publish faster), product managers (align teams), engineers (document APIs and workflows). By Industry: SaaS, IT & consulting, finance, healthcare, education, manufacturing. Key Capabilities: 1.
- Ease of Use
- Features
- Customer Support
- Helpful
- User Interface
- Intuitive
ProProfs Knowledge Base Software
ProProfs Knowledge Base is built to run your customer help center and internal knowledge base in one place, powered by AI to help organizations create, manage, and deliver help content for both audiences without switching tools. Teams use it to build public help centers, internal wikis, product documentation, SOPs, and onboarding resources, all from one workspace, reducing support tickets and centralizing company knowledge along the way.