Dialpad Support vs. Sestek Speech Analytics
A side-by-side comparison based on G2 review data.
| Metric | Dialpad Support | Sestek Speech Analytics |
|---|---|---|
| Overall rating | 4.4 | 4.8 |
| Review count | 712 | 22 |
| Ease of use | 9.1 | 9.2 |
| Ease of setup | 9.1 | 9.6 |
| Quality of support | 8.9 | 9.6 |
| Meets requirements | 9.0 | 9.2 |
| NPS | 57.748538 | 90 |
| Small Business | 39.2% | 0.0% |
| Mid-Market | 54.8% | 45.5% |
| Enterprise | 6.0% | 54.5% |
| Total page views | 771 | 171 |
| Total LLM citations | 5,112 | 224 |
Dialpad Support
Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management.
- Helpful
- Ease of Use
- Customer Support
- Features
- Response Time
- Call Recording
Sestek Speech Analytics
Sestek is a global technology vendor working on conversational AI and analytics solutions for customer service since 2000. Sestek helps companies become more data-driven, improve in efficiency, and provide better experiences for their customers. Sestek's Speech Analytics solution collects 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences.