Dialpad Support vs. JustCall
A side-by-side comparison based on G2 review data.
| Metric | Dialpad Support | JustCall |
|---|---|---|
| Overall rating | 4.4 | 4.3 |
| Review count | 712 | 2,395 |
| Ease of use | 9.1 | 9.0 |
| Ease of setup | 9.1 | 8.9 |
| Quality of support | 8.9 | 8.6 |
| Meets requirements | 9.0 | 8.8 |
| NPS | 57.748538 | 51.754757 |
| Small Business | 39.2% | 61.3% |
| Mid-Market | 54.8% | 31.7% |
| Enterprise | 6.0% | 7.0% |
| Total page views | 771 | 6,012 |
| Total LLM citations | 5,112 | 28,488 |
Dialpad Support
Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management.
- Helpful
- Ease of Use
- Customer Support
- Features
- Response Time
- Call Recording
JustCall
JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound
- Ease of Use
- Features
- Helpful
- Call Management
- Calling Features
- Integrations