Dialpad Support vs. CTM
A side-by-side comparison based on G2 review data.
| Metric | Dialpad Support | CTM |
|---|---|---|
| Overall rating | 4.4 | 4.5 |
| Review count | 712 | 761 |
| Ease of use | 9.1 | 8.8 |
| Ease of setup | 9.1 | 8.6 |
| Quality of support | 8.9 | 9.2 |
| Meets requirements | 9.0 | 9.2 |
| NPS | 57.748538 | 70.701513 |
| Small Business | 39.2% | 66.4% |
| Mid-Market | 54.8% | 30.1% |
| Enterprise | 6.0% | 3.5% |
| Total page views | 771 | 3,966 |
| Total LLM citations | 5,112 | 4,007 |
Dialpad Support
Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management.
- Helpful
- Ease of Use
- Customer Support
- Features
- Response Time
- Call Recording
CTM
CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI.
- Customer Support
- Ease of Use
- Helpful
- Call Tracking
- Features
- Integrations