Dialpad Support vs. Calabrio ONE
A side-by-side comparison based on G2 review data.
| Metric | Dialpad Support | Calabrio ONE |
|---|---|---|
| Overall rating | 4.4 | 4.4 |
| Review count | 712 | 447 |
| Ease of use | 9.1 | 9.1 |
| Ease of setup | 9.1 | 8.8 |
| Quality of support | 8.9 | 9.1 |
| Meets requirements | 9.0 | 9.0 |
| NPS | 57.748538 | 60.91954 |
| Small Business | 39.2% | 8.2% |
| Mid-Market | 54.8% | 55.2% |
| Enterprise | 6.0% | 36.6% |
| Total page views | 771 | 1,030 |
| Total LLM citations | 5,112 | 3,813 |
Dialpad Support
Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management.
- Helpful
- Ease of Use
- Customer Support
- Features
- Response Time
- Call Recording
Calabrio ONE
Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model.
- Ease of Use
- Features
- Efficiency
- Scheduling
- Customer Support
- User Interface