G2 Vendor Directory

Dialaxy vs. Five9 Intelligent Cloud Contact Center Platform

A side-by-side comparison based on G2 review data.

MetricDialaxy

by Dialaxy Inc.

Five9 Intelligent Cloud Contact Center Platform

by Five9

Overall rating4.44.1
Review count269625
Ease of use9.68.7
Ease of setup9.58.3
Quality of support9.68.5
Meets requirements9.28.6
NPS65.05576241.225166
Small Business64.7%23.8%
Mid-Market35.0%56.5%
Enterprise0.4%19.7%
Total page views1,4422,335
Total LLM citations1,68418,550

Dialaxy

Dialaxy is a cloud telephony and business communication platform that enables companies to connect with customers globally from any device, including mobile, tablet, laptop, or desktop. Businesses can instantly purchase local support numbers in the USA and Canada and launch their call center in less than 2 minutes. Built for startups and businesses of all sizes, Dialaxy offers unlimited calling and messaging within the USA and Canada, voicemail, agent groups, call recording, advanced analytics, reports, and CRM integrations.

Pros

  • Ease of Use
  • Customer Support
  • Reliability
  • Helpful
  • Call Quality
  • Features

Five9 Intelligent Cloud Contact Center Platform

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes.

Pros

  • Ease of Use
  • Customer Support
  • Helpful
  • Features
  • Efficiency
  • Easy Setup