Device42, A Freshworks Company vs. ProProfs Knowledge Base Software
A side-by-side comparison based on G2 review data.
| Metric | Device42, A Freshworks Company | ProProfs Knowledge Base Software |
|---|---|---|
| Overall rating | 4.7 | 4.6 |
| Review count | 52 | 32 |
| Ease of use | 9.0 | 9.6 |
| Ease of setup | 8.7 | 9.1 |
| Quality of support | 9.6 | 9.4 |
| Meets requirements | 9.1 | 9.2 |
| NPS | 79.166667 | 81.25 |
| Small Business | 17.6% | 43.8% |
| Mid-Market | 37.3% | 46.9% |
| Enterprise | 45.1% | 9.4% |
| Total page views | 325 | 420 |
| Total LLM citations | 3,077 | 410 |
Device42, A Freshworks Company
With customers across 70+ countries, organizations of all sizes rely on Device42 as the most trusted, advanced, and complete full-stack agentless discovery and dependency mapping platform for Hybrid IT. With access to information that perfectly mirrors the reality of what is on the network, IT teams are able to run their operations more efficiently, solve problems faster, migrate and modernize with ease, and achieve compliance with flying colors.
- Asset Management
- Ease of Use
- Tracking
- Productivity Improvement
- Solutions
ProProfs Knowledge Base Software
ProProfs Knowledge Base is built to run your customer help center and internal knowledge base in one place, powered by AI to help organizations create, manage, and deliver help content for both audiences without switching tools. Teams use it to build public help centers, internal wikis, product documentation, SOPs, and onboarding resources, all from one workspace, reducing support tickets and centralizing company knowledge along the way.