Desk360 vs. LiveAgent
A side-by-side comparison based on G2 review data.
| Metric | Desk360 | LiveAgent |
|---|---|---|
| Overall rating | 4.5 | 4.5 |
| Review count | 55 | 1,538 |
| Ease of use | 9.2 | 9.1 |
| Ease of setup | 9.1 | 8.9 |
| Quality of support | 9.4 | 9.2 |
| Meets requirements | 8.9 | 9.0 |
| NPS | 74 | 69.277515 |
| Small Business | 79.6% | 66.6% |
| Mid-Market | 20.4% | 23.5% |
| Enterprise | 0.0% | 9.9% |
| Total page views | 63 | 1,682 |
| Total LLM citations | 31 | 13,109 |
Desk360
Desk360 is an omnichannel customer support platform, enabling businesses of all sizes to have a 360-degree view of their customers and utilize a next-gen inbox for their mobile apps and websites. It lets you to communicate with your customers on any channel (email, live chat, social media, WhatsApp, and even a message box inside their mobile apps), while unifying all messages on a single screen for your customer representatives. With Desk360, you can create an inbox for your users to get in touch with you on their own terms.
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple