Desk360 vs. Jira Service Management
A side-by-side comparison based on G2 review data.
| Metric | Desk360 | Jira Service Management |
|---|---|---|
| Overall rating | 4.5 | 4.3 |
| Review count | 55 | 986 |
| Ease of use | 9.2 | 8.5 |
| Ease of setup | 9.1 | 8.3 |
| Quality of support | 9.4 | 8.6 |
| Meets requirements | 8.9 | 8.9 |
| NPS | 74 | 51.508845 |
| Small Business | 79.6% | 19.1% |
| Mid-Market | 20.4% | 42.9% |
| Enterprise | 0.0% | 38.1% |
| Total page views | 63 | 1,782 |
| Total LLM citations | 31 | 30,767 |
Desk360
Desk360 is an omnichannel customer support platform, enabling businesses of all sizes to have a 360-degree view of their customers and utilize a next-gen inbox for their mobile apps and websites. It lets you to communicate with your customers on any channel (email, live chat, social media, WhatsApp, and even a message box inside their mobile apps), while unifying all messages on a single screen for your customer representatives. With Desk360, you can create an inbox for your users to get in touch with you on their own terms.
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features